Before contacting support,please try the following solutions.
If you are unable to log in:
Double-check your Namco Bandai ID and password.
Make sure that any IME is disabled while typing your Namco Bandai ID and password.
Your Namco Bandai ID is your email address.
If you've forgotten your password:
Your password can be reset automatically.
Click here to reset your password.
If the problem persists after trying these suggestions, please contact us via the links below.
Please include the following information:
- The area in which you encountered the problem.
- Any available information (such as error messages or steps to reproduce) related to the problem.
Please understand that, depending on the nature of the problem, it may take some time to respond.* We may not be able to respond to all requests.
To contact us:
For questions related to Namco Bandai ID registration and login
Namco Bandai ID inquiries here
For questions related to Gundam.info:
Gundam.info inquiries here
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